Venue Policies

Responsible Service

This Venue is committed to providing the highest standards of customer care and responsible gambling. Our Responsible Gambling Code of Conduct describes how we do this.
Responsible gambling in a regulated environment is when consumers have informed choices and can exercise a rational and sensible choice based on their circumstances. It means a shared responsibility with collective action by the gambling industry, government, individuals and communities.
A copy of our Code is available at the Cashier’s Station for perusal upon request.

Privacy Policy

Updated September, 2022

This following document sets forth the Privacy Policy for The Prince of Wales Hotel website,

Privacy Statement 

The Prince of Wales Hotel recognises the importance of privacy protection, and is subject to, and abides by, the provision of the Privacy Act 1988 (Cth) (“Act”). The information you provide to The Prince of Wales Hotel as part of your dealings is defined as “personal information” under the Act.

The Prince of Wales Hotel also strives to abide by the Australian Direct Marketing Association (“ADMA”) Code of Practice.

Changes to this Privacy Policy. 

The Prince of Wales Hotel reserves the right to change this Privacy Policy from time to time without notice. This Privacy Policy was last updated by The Prince of Wales Hotel on 25th September 2013.

Questions about The Prince of Wales Hotel’s Privacy Policy. 

The Prince of Wales Hotel welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means:

  1. Call: (03) 85826777

Post: Attn: Privacy Policy, The Prince of Wales Hotel, 109 Church St, Richmond VIC 3121

Online: via the enquiry form on our website

What information is collected? 

The personal information The Prince of Wales Hotel collects from you generally includes your name, address, telephone number/s, Email Address and information required only when making a enquiry via our website. The Prince of Wales Hotel may also collect information from you concerning your preferred beverage type/s, Bistro meals, or other related products or services.

How do we collect your personal information? 

The Prince of Wales Hotel collects your personal information through a range of sources including the membership form you fill in if you join our rewards club and upon completing an enquiry form on The Prince of Wales Hotel website Also information you provide over the telephone to a staff member.

What happens if you don’t provide personal information? 

If you can’t or won’t provide The Prince of Wales Hotel with the personal information it reasonably requires, we may not be able to provide you with information, products or services you wish to buy or receive.

How do we use your personal information? 

The Prince of Wales Hotel may use your personal information for a range of purposes including:

  1. To provide you with information you request about the products or services we offer members through The Prince of Wales Hotel Direct marketing.
  2. To process and obtain payment for products or services eg. Function deposit.
  3. If necessary, to verify your identity or age (i.e. over 18).
  4. To contact you for direct marketing and promotional purposes including providing you with information about new products or services, events, functions and special offers.

From time to time The Prince of Wales Hotel may also ask you to participate in surveys or questionnaires. These help us to improve our levels of service and to maximize the opportunities and benefits you can enjoy.

We also send you electronic messages updating you about products, services, offers and specials. By becoming a member you have authorised us to do so. All electronic messages will identify The Prince of Wales Hotel, and an option to unsubscribe from email marketing will be available with each electronic message.

Self Exclusion Program

Visit link below for more information about the AHA Self Exclusion Program
• AHA Self Exclusion Program